Refund Policy

7-day refund window

New Pro or Agency subscribers can request a full refund within 7 days of the initial payment, for any reason. Email [email protected] with the receipt or transaction ID.

After the 7-day window

After the initial 7 days, subscriptions are non-refundable for the remainder of the paid term. You can cancel renewal at any time in Settings - your plan stays active until the paid term ends, then falls back to Free.

Wise (manual bank transfer)

Wise payments are activated manually by an admin. If a Wise payment was made in error and not yet activated, contact us and we will confirm status. Once activated, the 7-day window applies.

Failed AI or Google connectivity

Dropwebs relies on Google's Business Profile API and third-party AI providers. Temporary outages on those services are not refundable. Persistent problems that we cannot resolve - reach out and we will do the right thing.

Chargebacks

Please email us before disputing a charge. Almost every issue is a misunderstanding we can resolve within a day.

---

Contact: [email protected]